Friday, June 15, 2007

Case Study - ANWB

Mobile ticketing improves customer service and helps to generate new revenue streams through new and existing customers.

ANWB, the tourist organization for drivers, bicyclists and walkers/hikers in the Netherlands, implemented the VS2300M reading solution to control admission to the Efteling amusement park. In summer 2003, the tourist organization ANWB started a mobile ticketing pilot project on behalf of the Efteling recreation and Adventure Park in Holland. Instead of buying entrance tickets at the counter, customers could purchase them online from the ANWB website and get a discount when using their mobile phone as the entrance ticket. Once the tickets were ordered from the ANWB website and payment completed, the customer was sent a text message containing a two-dimensional code (Data Matrix) to his mobile phone.

At the Efteling park entrance, the customer needed only to present his mobile phone with the Data Matrix entry code displayed to the VS2300M scanners that were in place at some control points. The VS2300M reading systems first decoded the Data Matrix code, checked it for validity against the ANWB databse via a GPRS connection and then granted entrance to the park.

Source: Mobile Marketing Association

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